Terms of Sale

1. INTERPRETATION

1.1. In these Terms of Sale (“Terms”):

1.1.1. “Codes” shall have the meaning given to the term in Clause 11.1;

1.1.2. “CSE” shall mean Crypto Saving Expert Limited, a company registered in England and Wales under company number 14574785, whose registered office is at 7 Victoria Road, Tamworth, Staffordshire, United Kingdom B79 7HS. The terms “We”, “Us” and “Our” also refer to the CSE Group;

1.1.3. “Personal Data” means any information relating to an identified or identifiable natural person;

1.1.4. “Merchandise Website” shall mean Our merchandise website;

1.1.5. “You” shall mean the person visiting the Merchandise Website. The term “Your” also refers to You;

2. INTRODUCTION

2.1. These Terms comprise the terms and conditions on which We supply Our products to You. The Terms incorporate Our Privacy Statement, which can be accessed here, Our Cookie Policy, which can be accessed here, Our Returns Policy, which can be accessed here and Our Shipping Policy, which can be accessed here.

2.2. The Merchandise Website is operated and maintained by CSE.

2.3. You should read these Terms carefully before ordering with Us. They contain important information relating to purchasing from Us, including legal rights and limitations on the liabilities of CSE and certain third parties, disclaimers, and provisions regarding jurisdiction in the event of dispute.

2.4. If You think that there might be a mistake in these Terms, please let Us know. We may revise these Terms without notice by posting the revised Terms on the Merchandise Website.

2.5. Whenever You access the Merchandise Website, You irrevocably agree to be bound by the Terms posted on the Merchandise Website at the time of Your access and any purchase. If You do not agree to the Terms, You should not access the Merchandise Website or make a purchase from Us.

2.6. You can contact Us via e-mail at contact@cryptosavingexpert.com. If We have to contact You, We will send an e-mail to the address You provided to Us when placing Your order.

3. PLACING AN ORDER

3.1. Orders are placed through the Merchandise Website. Once You have added the products You would like to Your basket, You will be taken through the checkout procedure where You will need to enter Your contact details, and delivery and billing information. You should check the details of Your order very carefully before completing Your purchase.

3.2. Your order is an offer from You to Us, to buy the products in Your basket. After You place an order, You will receive an e-mail from Us confirming that We have received it. Our official acceptance of Your order takes place when We e-mail You to confirm We have dispatched Your products. At this point, a contract will come into existence between You and Us. When We acknowledge Your order, We will also confirm Your order number. If You need to contact Us about Your order, You should quote this number.

3.3. To order Our products, You must be at least 18 years old and be authorised to use the payment method which You use to pay for the products You order. If You are under 18, You may place an order only with the involvement of a parent or guardian.

4. OUR RIGHTS TO CANCEL YOUR ORDER

4.1. In the unlikely event that We are unable to fulfil Your order, for example, the product is out of stock, We are unable to verify the Billing information You have provided, You have requested delivery to a country that We do not currently ship to, or there has been an error in the pricing or description of a product, We will let You know by e-mail and We won’t charge You for the product.

4.2. We provide Our products for personal use only. We may cancel an order if We notice something unusual or suspect that Our products are being exploited for any commercial, business or re-sale purpose. If this happens to You and You think We have made a mistake, please contact Us via e-mail at contact@cryptosavingexpert.com.

4.3. We may have to suspend the supply of a product to You to:

4.3.1. Deal with technical problems or make minor technical changes;

4.3.2. Update the product to reflect changes in relevant laws and regulatory requirements;

4.3.3. Make changes to the product as notified by Us to You.

5. OUR PRODUCTS

5.1. We provide a range of products relating to CSE brand and wider digital asset space including clothing, homeware and various accessories.

5.2. The images of Our products (and packaging) on the Merchandise Website are for illustrative purposes only. We work hard to ensure that colours are displayed accurately but We cannot guarantee that a device’s display of colours exactly reflects those of Our products.

5.3. Some products are handmade or handprinted. While every effort is made to ensure consistency, You accept and agree that these items may exhibit minor imperfections and the placement of any designs might vary slightly from piece to piece; neither the quality nor the utility of the items is compromised in any way.

6. SHIPPING

6.1. We are prohibited, by law, from shipping to the following countries: Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic , Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

6.3. Information regarding shipping charges can be found in our Shipping Policy, which can be accessed here.

6.4. Any customs, duties or additional charges which apply to Your order, for example if Your order is delivered outside the United Kingdom, will be Your responsibility and are not included in the shipping charges.

6.5. When We deliver the products to You will depend on Your location. Information regarding shipping timings can be found in our Shipping Policy, which can be accessed here. If You buy products during promotional periods, it may take a little longer for Our products to be delivered to You.

6.6. If delivery of the products to You is delayed by an event outside Our control, for example, because of postal/courier delays, logistics or bad weather, We will do Our best to let You know as soon as possible. If there is a risk of substantial delay, You can contact Us to cancel Your order and We will refund You for any products You have paid for but not received.

6.7. If no one is able to take delivery of the products and they cannot be posted through Your letterbox, the courier will notify You of the delivery attempt and will tell You how to rearrange delivery or collection of the products.

7. YOUR RIGHTS TO END THE CONTRACT

7.1. You are entitled to end Your contract with Us, however, Your rights when You do so will depend on what You have bought, whether there is anything wrong with it, how We are performing and when You decide to end the contract, as set out below. We are under a legal duty to supply products that are in conformity with this contract, and nothing in these Terms will affect Your legal rights.

7.2. If what You have bought is faulty or differs substantially from how it is described on the Merchandise Website You may have a legal right to end the contract (or to get the product replaced or to be given a refund). In this case, You should consult the Returns Policy and follow the instructions contained therein. Returns from within the United Kingdom will be free of charge in such cases.

7.3. If You want to end the contract for one of the reasons set out below, the contract will end immediately and We will refund You in full for any products which You have paid for but which have not been supplied to You:

7.3.1. We have told You about an upcoming change to the product or these Terms which You do not agree to;

7.3.2. We have told You about an error in the price or description of the product You have ordered, and You do not wish to proceed;

7.3.3. We have told You that supply of the products may be significantly delayed because of events outside Our control;

7.3.4. We have suspended supply of the products for technical reasons, or notify You We are going to suspend them for technical reasons, in each case for a period of more than four weeks; or

7.3.5. You have a legal right to end the contract because of something We have done wrong.

7.4. We offer a goodwill guarantee which gives You 30 days (unless stated otherwise on the Merchandise Website), to change Your mind and receive a refund instead of the standard 14 days (which does not affect Your legal rights in relation to faulty products). You have 30 days (unless stated otherwise on the Merchandise Website), from the day You (or someone You nominate) receives the products, to change Your mind. If Your products are split into several deliveries over different days, You have until 30 days (unless stated otherwise on the Merchandise Website), after the day You (or someone You nominate) receives the last delivery to change Your mind. In either case You will need to pay the cost of the Return as set out in Our Returns Policy, which can be accessed here. Please note that some products cannot be returned.

7.5. In all other cases (if We are not at fault and there is no right to change Your mind), even if We are not at fault and You do not have a right to change Your mind, You can still end the contract before the products are delivered and paid for, just contact Us to let Us know.

8. RETURNS AND REFUNDS

8.1. To end the contract with Us, ask Us any questions or in the unlikely event that You have any complaints about the product, please contact Us via e-mail at contact@cryptosavingexpert.com. Please provide Your name, delivery address, order number and e-mail address so We can help You quickly and easily.

8.2. If You end the contract for any reason after the products have been sent to You or You have received them, You may have to return them to Us. For full details and information regarding the process for returning products to Us, please see Our Returns Policy, which can be accessed here.

8.3. Refunds will be issued via the method used for payment. If You used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which You received when buying the product. We will make any refunds due to You as soon as possible. If You are exercising Your right to change Your mind, We will do Our best to ensure Your refund is made within 14 days from the day We receive the unused product back from You.

9. OUR RIGHTS TO END THE CONTRACT

9.1. We may end the contract for a product at any time by writing to You if:

9.1.1. You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the products, for example, the address for delivery; or

9.1.2. You do not, within a reasonable time, allow Us to deliver the products to You.

9.2. If We end the contract in accordance with Clause 9.1.1 or

9.1.2, We will refund any money You have paid to Us for products We have not provided.

10. PRICE AND PAYMENT

10.1. The price of the product will be the price indicated on the order pages when You placed Your order. If VAT is to be applied, this will be included in the price displayed. We take care to ensure that the price of the product advised to You is correct. However, please see Clause 10.4, which refers to what happens if We get the price of the product You order wrong. Alternative payment options may, at Our discretion, be available, for example, through Klarna or Clearpay, however, additional terms and conditions will apply to such options.

10.2. If and to the extent that VAT is charged, We will pass on changes in the rate. If the rate of VAT changes between Your order date and the date We supply the product, We will adjust the rate of VAT that You pay, unless You have already paid for the product in full before the change in the rate of VAT takes effect.

10.3. Sometimes We need to make changes to the price of Our products. When this happens We will update the prices on the Merchandise Website. If You placed an order for a product before the price changes, the price will be as stated on the Merchandise Website at the time You placed Your order.

10.4. Despite Our best efforts, it is possible that some of the products We sell may be incorrectly priced. If We accept and process Your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by You as a mispricing, We may end the contract, refund You any sums You have paid and require the return of any products provided to You.

10.5. At Our sole discretion, We accept payment via various means, which may include but not be limited to: payment cards, PayPal, Apple Pay, Bitpay, ShopifyPayments, Coinbase Commerce and Alipay. We will charge You before the products are dispatched; the price payable may appear as a pending transaction against the payment method used prior to the sum being taken. We may also offer other options for You to purchase, for example, Klarna and Clearpay. The availability of such options is subject to approval, and at the discretion of those third parties. Further information and the terms which apply can be found on the third party service providers’ websites. We reserve the right to withdraw or suspend such options at any time.

11. DISCOUNT CODES

11.1. From time to time We may release discount codes (“Codes”) via e-mail, social media or other marketing channels. These Codes will allow a discount to be applied to a new order on the Merchandise Website. To apply a Code please enter it where specified during the checkout process. You should note that Codes are valid for a limited period of time as specified in the relevant e-mail, social media or marketing communication; they cannot be used outside of that time period.

11.2. Save as expressly stated in the relevant e-mail, social media or marketing communication, Codes are only valid on full-priced items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.

11.3. Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer.

11.4. Codes cannot be exchanged for cash and are non-transferable.

11.5. Codes cannot be applied towards shipping charges.

11.6. Returned items will be refunded at the discounted price paid (the discount being applied between the goods proportionately). Where a qualifying spend is noted in relation to the use of a Code, if items purchased using that Code are later returned to Us, which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. This does not affect Your statutory rights. A discount will not be applied to items subsequently replaced.

11.7. Orders are subject to stock availability and acceptance by Us. We reserve the right to decline to accept orders where, in Our reasonable opinion, a Code is invalid for the order being placed or is the subject of improper use or fraudulent activity.

11.8. We reserve the right to withdraw, amend or extend offers at any time on reasonable notice.

11.9. Specific offer terms and conditions are provided with each Code. For information relevant to a particular Code, please refer to the e-mail, social media or marketing communication on which it was featured.

12. LOSS OR DAMAGE SUFFERED BY YOU

12.1. We are responsible to You for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking this contract or Our failing to use reasonable skill and care, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it might happen.

12.2. We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights in relation to the products (including the right to receive products which are as described and match information We provided to You; of satisfactory quality; fit for any particular purpose made known to Us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.

12.3. We are not liable for business losses. We only supply products for private use. If You use the products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. PERSONAL DATA

13.1. We will only use Your Personal Data as set out in Our Privacy Statement, which can be accessed here.

14. MISCELLANEOUS

14.1. We may transfer this contract to someone else. We may transfer Our rights and obligations under these Terms to another organisation. We will contact You to let You know if We plan to do this. If You are unhappy with the proposed transfer You may contact Us to end the contract within seven days of Us telling You about it and We will refund You any payments You have made in advance for products not provided.

14.2. You need Our consent to transfer Your rights to someone else. You may only transfer Your rights or Your obligations under these Terms if We agree to this in writing.

14.3. Nobody else has any rights under this contract. This contract is between You and Us. No other person shall have any rights to enforce any of its terms.

14.4. We may, in our sole discretion, change these Terms at any time. We may make changes to these Terms to reflect changes in the law or for any other reason. The most up-to-date version of the Terms will always be displayed on the Merchandise Website so please read them carefully before placing an order for Our products to ensure You know about any changes which may have been made since Your last visit to the Merchandise Website.

14.5. Each of the Clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, all other Clauses will remain in full force and effect.

14.6. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

15. GOVERNING LAW AND JURISDICTION

15.1. These Terms will be governed by and construed in accordance with the laws of England and Wales and all disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.