Privacy Statement
1. INTERPRETATION
1.1. In this Merchandise Store Privacy Statement (“Privacy Statement”):
1.1.1. “Affiliate Program” shall mean the program described and governed by Our Affiliate Program Terms, which can be accessed here;
1.1.2. “Cookies” means small text files are placed on Your computer by websites that You visit ;
1.1.3. “CSE” shall mean Crypto Saving Expert Limited, a company registered in England and Wales under company number 14574785, whose registered office is at 7 Victoria Road, Tamworth, Staffordshire, United Kingdom B79 7HS; The terms “We”, “Us” and “Our” also refer to CSE;
1.1.4. “Merchandise Website” shall mean Our merchandise website https://cryptosavingexpert.store;
1.1.5. “Personal Data” means any information relating to an identified or identifiable natural person;
1.1.6. “You” shall mean the person visiting the Merchandise Website. The term “Your” also refers to You.
2. INTRODUCTION
2.1. CSE is committed to respecting and protecting Your privacy.
2.2. This Privacy Statement applies to Your access to, and use of, the Merchandise Website.
2.3. This Privacy Statement explains how, why and when We collect and use Personal Data about those who visit the Merchandise Website, the circumstances in which We might disclose Personal Data to a third party, and how We keep Personal Data secure.
2.4. We also use Cookies; this Privacy Statement should be read in conjunction with our Cookie Policy, which can be accessed here.
3. THE INFORMATION WE COLLECT
3.1. CSE collects the following information:
3.1.1. Information provided by users, including Your title, name, name of any delivery recipient, billing address, shipping address, e-mail address, phone number and payment information;
3.1.2. Information provided by those applying to/participating in the Affiliate Program, including Your name, e-mail address, location by country and PayPal username and/or cryptocurrency wallet address;
3.1.3. Social media profiles, including when users enter into a competition;
3.1.4. Communications between You and Us;
3.1.5. Publicly available Personal Data, including any which You have shared via a public platform, online or on social media;
3.1.6. Responses and results of surveys;
3.1.7. Applications to enter competitions, promotions or events;
3.1.8. Details of any queries, complaints, claims and cases involving both Us and You including any related communications;
3.1.9. Anything else You might provide on a voluntary basis; and
3.1.10. Information about how You access the Merchandise Website and Your account, including information about the device and browser You use, Your network connection, Your IP address and details about how You Browse through the Merchandise Website. We collect some of this information by using ‘cookies’ or other similar technologies directly from Your device. For more information, please visit Our Cookie Policy, which can be accessed here.
3.2. If You provide Us with details of any other individuals, for example, a friend of Yours that You ask Us to deliver Our products to where You have ordered them as a present, they have a right to know and to be aware of what Personal Data We hold about them, how We collect it and how We use and may share that information. Please share this Privacy Statement with them. They also have the same rights as set out in this Privacy Statement in relation to their Personal Data that We collect.
4. OUR USE OF THE INFORMATION COLLECTED
4.1. CSE uses the data collected for the following purposes:
4.1.1. To provide You with Our services, for example, to allow Us to complete a transaction, screen orders for fraud and risk, fulfil orders and contact You with new offers and products;
4.1.2. To enable Us to operate as a business, for example, to analyse analytics about how many people visit the Merchandise Website, troubleshoot, and improve the service We provide;
4.1.3. To administer the Affiliate Program;
4.1.4. To the extent required in order to fulfil its legitimate purposes, for example:
4.1.4.1. To facilitate Your access to the Merchandise Website and to provide You with the information and content You have requested;
4.1.4.2. To improve the service provided, including by way of research and development, training of staff and for internal business purposes including the verification of accounts, customer services and the syncing of accounts between devices;
4.1.4.3. To ensure the security of the Merchandise Website including measures to prevent unauthorised access and malicious activity;
4.1.4.4. To undertake market or product research;
4.1.4.5. To enforce compliance with the Terms of Use and other policies;
4.1.4.6. To assist third parties with the enforcement of their rights, including in the event of a breach of copyright;
4.1.4.7. To manage Our social media or online relationship with You; and
4.1.4.8. To tailor marketing, including advertisements and offers that may be relevant to You, or for the purposes disclosed at the point when the information was collected.
4.2. By providing the data collected, You will be deemed to have given Your consent to Our use of such data as outlined in this Clause 4.
4.3. If You do not want to receive marketing communications about Our products, You may opt out of this.
4.4. You will be deemed to have given Your consent to receive marketing communications in a number of ways, including:
4.4.1. Where You ask Us to send You such information via a medium which requires Your consent, for example push alerts on a mobile device;
4.4.2. Where You give Us consent to use cookies or similar technology; and
4.4.3. Any other circumstances where We ask You for consent for any legitimate purpose.
4.5. Where We are legally compelled to do so, We may also provide third party access to Your personally identifiable data. We will also cooperate fully with any police investigations and other legal proceedings, to guard against the misuse of or unauthorised access to the Merchandise Website, to limit our legal liability, to protect Our rights, property or safety of users of the Merchandise Website or any third party. In such circumstances, the data will be disclosed for that purpose alone.
5. HOW IS INFORMATION SHARED?
5.1. We will never sell Your Personal Data to third parties for commercial gain. We will only share Your Personal Data to enable Us to provide You with products or services You have requested, when We have Your permission to do so, and in the following circumstances:
5.1.1. In order to investigate, prevent or take steps in relation to actual or suspected illegal activity, fraud, potential threats to the safety of any person whatsoever, violation of the Terms of Use, or as required by law;
5.1.2. We provide Personal Data to trusted third parties for the sole purpose of processing such information and providing Us with services. Where this takes place, such third parties are subject to agreements which require them to process the data in accordance with Our instructions, this Privacy Statement and appropriate security and confidentiality measures;
5.1.3. We provide Personal Data to third parties who have entered into a non-disclosure agreement with Us;
5.1.4. We may share Personal Data with Our parent company CryptoSavingExpert UAB, a company incorporated in Lithuania with registered number 306080554, whose registered office is at Architektų g. 56-101, LT-04111 Vilnius, Lithuania, for marketing purposes. CryptoSavingExpert UAB processes data in accordance with all relevant data protection legislation; and
5.1.5. We may aggregate, anonymise, and publish data for statistical and research purposes. This may include the compiling and sharing of information regarding the popularity of certain of Our products. In such instances, individuals will not be identifiable.
6. SECURITY
6.1. CSE takes steps to ensure the security of Your Personal Data. The Merchandise Website is protected by reasonable technical safeguards as currently available; all Our data hosts and servers are similarly protected, including but not limited to firewalls. We recommend that You amend Your password regularly, and that You avoid using the same password for multiple websites and applications.
6.2. We cannot protect, and this Privacy Statement does not apply to, any data that You communicate to any third party. You should not transmit any personal or identifying data to any third party.
7. RETENTION OF PERSONAL DATA
7.1. We retain Personal Data for as long as necessary in order to provide the services requested by You, or in accordance with any legal obligations on Our part to retain such data.
7.2. Personal Data associated with Your account will usually be retained until it is no longer required, until You ask Us to delete Your account, or You ask Us to delete the Personal Data, whichever occurs first. We may retain Personal Data associated with deleted accounts if required to do so in order to comply with the law, to prevent fraud, resolve disputes, deal with problems, aid investigations, enforce the Terms of Use and take any other actions permitted by law. Any and all data and Personal Data retained will be treated in accordance with this Privacy Statement.
8. MINORS
8.1. We do not knowingly collect data from children under the age of 18. No one under the age of 18 should submit data to Us without the prior consent of their parents or guardians. By using the Merchandise Website, You are representing that You are at least 18 years old.
9. EU and EEA USERS
9.1. If You are resident in the European Economic Area, data protection law provides You with various rights, some of which apply generally and some of which apply in only limited circumstances as set out briefly below:
9.1.1. You have the right to ask Us for a copy of Your Personal Data;
9.1.2. You have the right to ask Us to rectify Personal Data You think is inaccurate. You also have the right to ask Us to complete Personal Data You think is incomplete;
9.1.3. In certain circumstances You have the right to ask Us to erase Your Personal Data;
9.1.4. In certain circumstances You have the right to ask Us to restrict the processing of Your Personal Data;
9.1.5. In certain circumstances You have the right to ask that We transfer the Personal Data You gave Us to a third party.
9.2. Should You wish to do so, You can ask Us not to send You marketing communications and not to use Your Personal Data when We undertake profiling for direct marketing purposes. You can opt out of e-mail newsletters and marketing communications by following the opt-out instructions provided to You in those e-mails. Messages relating to Your account will remain unaffected even if You opt out of marketing communications.
9.3. If You make a request under the data protection legislation, We will have one month in which to respond to You. We reserve the right to extend this deadline in the event the request is complex, or where We receive multiple requests from the same person.
9.4. CSE has appointed a Data Protection Officer in order to uphold Our commitment to the protection of individuals’ rights. If You wish to make a request under the data protection legislation, please contact Our Data Protection Officer at legal@cryptosavingexpert.com.
10. COMPLAINTS
10.1. If You wish to raise a concern regarding Our collection or use of Your data, You can contact Us at any time. In such instances, please address any issues to Our Data Protection Officer at legal@cryptosavingexpert.com. You may also have the right to raise any such concerns via Your local supervisory body.
10.2. Details of how to contact Your local Information Commissioner’s Office in the United Kingdom can be found at www.ico.org.uk.
11. CHANGES
11.1. CSE may amend this Privacy Statement or any part of it, at any time, as required. You should check
Published: 2 November 2023