Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept various payment methods, but it wouldn’t be a crypto-themed store without accepting the underlying assets! Coinbase Commerce is available as a form of payment so you can spend your crypto seamlessly. We also accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay. All transactions are secure and encrypted for your peace of mind. Klarna and ClearPay may also be available, and you will be redirected set up an account before your purchase proceeds.

2. How long does shipping take?

Shipping times may vary depending on your location and the products you’ve ordered. We strive to process and dispatch orders within 1-3 business days please allow up to 5, particularly at busy times and when we’re running promotions. Delivery typically takes between 1-3 business days for domestic orders, 5-7 business days for orders within the EU and 5-10 business days for all other orders, from the date of dispatch.

3. Do you offer international shipping?

Yes, we do. There are some countries we’re not allowed to ship to, however, please check our Terms of Sale for full details. Please note that customs fees or import taxes may apply for international orders depending on your location, these will be the recipient’s responsibility.

4. What is your return policy?

We want you to be completely satisfied with your purchase from CSE. If, for any reason, you’re unsatisfied with your order, you can initiate the returns process within 30 days of receiving your order. Please check our Returns Policy for full details.

5. Are your products genuine and of high quality?

Absolutely! Authentic and high-quality crypto-themed products are at the epicentre of what we strive to offer. Each item in our store is carefully sourced, inspected, and tailored to meet our quality standards and aspirations. We have searched far and wide for our products, and everything is tried and tested to ensure it meets with our expectations.

6. Do you offer customer support?

Yes, we’re here to help! We have a dedicated customer support team ready to assist you with any inquiries or concerns. You can contact us via email at contact@cryptosavingexpert.com or our contact form, and we’ll get back to you as soon as possible. We’ll help you just as quickly as we can, but please be patient and allow up to 3 working days for a response.

7. Can I track my order?

Yes, you can! Once your order is shipped, we will email you a tracking number. You can use this tracking number to monitor the status of your shipment. This includes the last location of your order’s journey after dispatch from us. You can also see when it is due for delivery.

8. Do you offer discounts or promotions?

Yes, we will be running special promotions and offer discounts to our valued customers! Keep an eye on our website, social media, and subscribe to our newsletter to stay updated on the latest deals so you don’t miss out!

9. Can I cancel or modify my order after it’s been placed?

We aim to process orders swiftly, but if you need to cancel or modify your order, please contact our customer support team immediately. If the order has not been shipped, we’ll do our best to accommodate your request. However, if the order has already been dispatched, it will no longer be under our supervision, so please check our Terms of Sale and Returns Policy.

10. Is my personal information safe?

Absolutely, your privacy and security are paramount to us. We adhere to strict data protection measures and use secure payment gateways to keep your personal information confidential.

 

If you have any other questions or need further assistance, don’t hesitate to contact us. We’re here to provide you with a smooth and enjoyable shopping experience. Lastly, thank you for supporting CSE; all proceeds get reinvested into our platform, built specifically to help you succeed. We hope you like our items as much as we do!